Thanks to you - our AMAZING customers, we have outgrown our offices and needed to advise you of our new address - and to thank you from the bottom of our hearts since you are ultimately the reason for our success.
Please immediately update your records to reflect our new address which is:
decDigital, LLC
375 N. Stephanie St., Suite 1411
Henderson, NV 89014-8909
Our phone numbers have not changed.
Thank you again, and we look forward to meeting your needs for many years to come! |
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New Technical Support Policies |
We've made every effort to ensure that our software is so easy to use, that you'll never have to worry about calling technical support to get it running. However, there are times when you just need to call!
Effective February 1, 2008, all customers are entitled to free technical support for 30 days following their purchase. This should be enough time to help you install the software plus get a little one-on-one training. Would you get a free call on day 31? Of course!
If you would require additional training or support over a longer time frame, you can still purchase Power Advantage for only $300. This entitles you to toll-free technical support as well as the next major upgrade of our software. We think you'll agree that $300 is a small price to pay for peace of mind.
The toll-free technical support telephone number is (877) 653-2151. |
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Vista Service Pack 1 and You |
Microsoft has recently released a list of applications that are not working with Vista Service Pack 1. While none of our software is listed, we are currently not recommending that our customers install Service Pack 1 until we have had sufficient time to test it's effects (if any) on our software.
If you have already installed service pack 1, we would like to hear from you. Please send us an email at support@decdigital.com to share your experiences. After we have performed sufficient testing, we will let you know all is well or release an updated version of our software.
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